Contact Us

The PERFORMIQ education desk is here to help with everything related to our online tattoo education. Whether you are deciding which program fits your stage in the craft, need help accessing content you have purchased, have a question about assessments or certificates, or want to discuss enrolling more than one artist from a studio, we would be glad to hear from you. This page explains the best ways to reach us and what to expect when you do.

What we can help with

Our team answers questions about program content and structure, the right learning order for your experience level, technical access and playback, billing and receipts, cancellations and refunds handled under our published policies, certificates and assessment requirements, and group or studio enrolment. If your question relates to legal terms, you may find a complete answer in our Terms of Service, Privacy Policy, Payment and Billing Policy, Cancellation and Refund Policy, or Tattoo Education Disclaimer, each of which is linked at the foot of this page.

Response times

We aim to respond to enquiries within two business days. Our education desk operates Monday through Friday. Messages sent over weekends or public holidays are answered on the next business day. To help us respond quickly, please include the email address associated with your account and, where relevant, the name of the program you are asking about.

Send us a message

Use the form below to reach the education desk. Every field is required — the send button becomes active only once the whole form is complete. When you submit, you will see an on-screen confirmation that your message has been prepared for our team.

Full name Email

Topic Select a topic Choosing a program Access & playback Billing & receipts Cancellation or refund Certificates & assessment Studio / group enrolment Experience level Select a level Complete beginner Apprentice Working artist Studio owner

Message Send message

Contact details

You can also reach us directly using the details below. Please note these details are provided for correspondence; the fastest way to reach the education desk about a specific enrolment is the message form above.