Privacy Policy

This Privacy Policy explains how PERFORMIQ (“PERFORMIQ,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, enrol in our online tattoo education programs, or otherwise interact with our Services. We are committed to handling your information responsibly and transparently. By using the Services, you consent to the practices described in this Policy.

1. Information we collect

We collect information that you provide directly to us, information collected automatically as you use the Services, and information from third parties who help us operate our business. Information you provide directly includes your name, email address, billing details, the program you enrol in, and any information contained in messages you send us through our enquiry forms. Information collected automatically includes device and browser type, IP address, pages viewed, lessons started or completed, time spent, referring pages, and similar analytics data gathered through cookies and comparable technologies. Information from third parties includes confirmation of payment from our payment processors and, where applicable, fraud-prevention signals.

2. How we use your information

We use personal information to create and manage your account, deliver and improve the courses and materials you purchase, process payments, issue certificates, respond to enquiries and support requests, personalise your learning experience, send transactional messages such as receipts and access details, send educational updates and marketing communications where you have not opted out, detect and prevent fraud and abuse, and comply with our legal obligations. We do not use your information to make automated decisions that produce legal or similarly significant effects about you.

3. Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Services are used, and measure the effectiveness of our content. Some cookies are strictly necessary for the platform to function, while others are used for analytics and, where permitted, marketing. You can control cookies through your browser settings; disabling certain cookies may affect the functionality of the Services. Where required by applicable law, we will request your consent before setting non-essential cookies.

4. How we share information

We do not sell your personal information. We share information only as needed to run our business and provide the Services. This includes sharing with service providers who process payments, host and stream course content, deliver email, and provide analytics, each of whom is permitted to use your information only to perform services for us. We may also disclose information where required to comply with law, respond to lawful requests, enforce our Terms, protect the rights, safety, or property of PERFORMIQ or others, or in connection with a merger, acquisition, or sale of assets, in which case we will take reasonable steps to ensure your information remains protected.

5. Data retention

We retain personal information for as long as your account is active and for as long as necessary to provide the Services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. Records relating to purchases and certificates may be retained for a longer period to support accounting, audit, and verification requirements. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

6. Your rights and choices

Depending on where you live, you may have rights to access, correct, update, port, or delete the personal information we hold about you, and to object to or restrict certain processing. You may also opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us. We will honour verified requests as required by applicable law. Please note that we may need to retain certain information to comply with legal obligations or to complete transactions you have started.

7. Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, and alteration. Payment card details are handled by our payment processors using encryption and are not stored in full on our own systems. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

8. International users

PERFORMIQ operates from the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States and in other countries where our service providers operate, which may have data-protection laws that differ from those in your country. Where required, we implement appropriate safeguards for such transfers.

9. Children’s privacy

The Services are intended for adults aged eighteen and over. We do not knowingly collect personal information from anyone under eighteen. If we learn that we have collected personal information from a minor, we will take steps to delete it promptly. If you believe a minor has provided us with personal information, please contact us using the details below.

10. Third-party links

Our Services and educational content may reference or link to third-party websites and resources. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external site you visit.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide further notice. Your continued use of the Services after the changes take effect indicates your acceptance of the updated Policy.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact the PERFORMIQ education desk using the details below.