Payment and Billing Policy

This Payment and Billing Policy describes how PERFORMIQ (“PERFORMIQ,” “we,” “us,” or “our”) charges for its online tattoo education programs and related Services, the payment methods we accept, and your responsibilities as a paying customer. This Policy forms part of our Terms of Service and should be read together with our Cancellation and Refund Policy. By purchasing any program, you agree to the terms set out below.

1. Pricing

All prices for programs, workshops, digital resources, and certificate courses are displayed on the Services in United States Dollars (USD) and are exclusive of any applicable taxes unless stated otherwise. The price that applies to your order is the price shown at the moment you complete checkout. We may change prices, introduce new programs, or discontinue programs at any time, but a change in price will not affect an order that has already been completed. From time to time we may offer promotional pricing, discounts, or bundles; these offers are subject to their own stated conditions and cannot be combined unless we expressly permit it.

2. Accepted payment methods

We accept payment through the methods presented at checkout, which may include major credit and debit cards and other options enabled by our payment processors. All payments are handled by third-party payment providers that specialise in secure transaction processing. We do not receive or store your full card number; that information is transmitted directly to and handled by the payment processor under its own security standards. You represent that you are authorised to use the payment method you provide and that the billing information you supply is accurate and complete.

3. When you are charged

For one-time program purchases, your selected payment method is charged in full at the time you complete checkout. Access to the purchased program is granted after the payment has been authorised and confirmed. If a payment is declined or later reversed, we may suspend or withhold access until the balance is settled. Where a program is offered on an instalment or subscription basis, the applicable schedule, amount, and renewal terms will be disclosed to you clearly before you purchase, and by completing that purchase you authorise us to charge each scheduled payment automatically until the plan is completed or cancelled in accordance with its terms.

4. Taxes and duties

You are responsible for any sales tax, value-added tax, goods and services tax, or other governmental charges that apply to your purchase based on your location. Where we are required to collect such taxes, they will be calculated and added at checkout or shown on your receipt. If you are exempt from a particular tax, it is your responsibility to provide valid documentation where our systems support it.

5. Receipts and invoices

After a successful purchase, we will send an electronic receipt to the email address associated with your account. Please keep your receipt for your records. If you require an invoice containing specific business details, contact the education desk using the details below and we will do our best to accommodate reasonable requests.

6. Billing errors and updates

If you believe you have been charged incorrectly, please contact us within thirty (30) days of the charge so that we can investigate. We will review the transaction and, where an error is confirmed, correct it promptly. It is your responsibility to keep your billing and contact information current; charges that fail because of outdated or invalid payment details may result in a temporary loss of access until the information is updated.

7. Failed and reversed payments

If a scheduled payment fails, we may retry the charge and notify you so that you can resolve the issue. Persistent failure to pay amounts due may result in suspension or termination of access to the affected program. If you initiate a chargeback or payment dispute without first contacting us to resolve the matter, we reserve the right to suspend your account while the dispute is investigated and to present evidence of your enrolment and access to the payment provider.

8. Currency and processing

Because our prices are set in USD, if your payment method is denominated in another currency, your bank or card issuer may apply its own exchange rate and may charge foreign-transaction or conversion fees. Those fees are set by your financial institution and are outside our control. The amount debited in your local currency may therefore differ slightly from the USD price displayed.

9. Fraud prevention

To protect our customers and our business, we and our payment processors use tools to detect and prevent fraudulent transactions. We may decline or cancel an order that we reasonably suspect to be fraudulent, unauthorised, or in violation of these policies, and we may request additional verification before granting access. We are not liable for any loss you may incur as a result of measures taken in good faith to prevent fraud.

10. Changes to this Policy

We may update this Payment and Billing Policy from time to time. When we make material changes, we will update the “Last updated” date above. Your continued use of the Services after the changes take effect indicates your acceptance of the revised Policy.

11. Contact

For any billing questions or to request an invoice, please contact the PERFORMIQ education desk using the details below.